BFY LIFE prides itself on customer satisfaction. We offer all customers 30 day money back guarantee, no questions asked. Additionally, we offer an 90 day return policy. Simply send the product back within 90 days and receive store credit towards the purchase of another product. Customers will be responsible for paying for the shipping and handling on returned items. The original shipping cost is non-refundable. We cannot guarantee the returned item will be received and encourage the use of a tracking system.
Please email any questions to firstname.lastname@example.org (please have your order number in the subject line)
Customers are responsible for paying for their own shipping costs for returning items to our warehouse. Original order and return shipping costs are non-refundable. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
We strive to be the best at BFY LIFE, but we understand mistakes happen! We will fully refund any item that is damaged upon inspection. The process is easy, just send back your product to us and once we receive and confirm the product issue we will refund the money 100%. Once approved, the refund will be applied via payment used to purchase the product. Please allow 3-5 business days for the transaction to complete.
If you haven’t received a refund yet, first check your bank account again please. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
To start this process please email us at firstname.lastname@example.org (please have your order number in the subject line)
We replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com to initiate the exchange process.